A message to our valued customers
Just like you, we are trying to digest the information regarding Covid-19 and what it means for us all.
Our first priority of course is the safety of our staff and everyone that we come in contact with, directly or indirectly, and to implement measures in support of the government regulations to minimise the risk.
As it stands now it is business as usual in New Zealand, as we continue to take, process and ship orders as quickly as we can.
Health care is considered an essential service in NZ and allows businesses the to continue to operate. We believe our health care and personal care products are essential for our customers.
We will do our very best to continue to get orders delivered to you in a timely manner, understanding that there may be some delays due to restrictions that may be imposed.
Our Customer Excellence Team is here to support you. As we are experiencing a higher call rate than normal, email, Live Chat and SMS are the most efficient ways to contact us.
At the moment our warehouse is fully functional, as are deliveries by Courier Post, as they are considered essential services.
Our service providers have implemented their own policies and processes to minimise any COVID-19 risk.
We have stock in our warehouse, and providing we maintain normal patterns of ordering behaviour, we will have ongoing product supply. We have placed additional orders and will continue to monitor on a daily basis.
In some instances, we are awaiting ingredients from suppliers globally which is out of our control, this means some products will inevitably be delayed in one way or another, and details will be available on the ordering website.
All that being said, the most important thing is everyone’s health, please do whatever is necessary to minimise your risk of exposure to Covid-19.
Thank you for your support, it is greatly appreciated.